Refunds & Cancellations

Last updated: 16 Feb 2026.

Because programmes are small and dates are reserved privately, cancellations affect real capacity. We keep this clear and proportionate.

How reservations work

• Dates are held only after written confirmation and a deposit.
• Remaining balance is due according to the schedule stated in your written confirmation.

Standard cancellation terms (default)

Unless your written confirmation states otherwise:

• More than 30 days before start: deposit refundable minus direct unrecoverable costs (if any).
• 30–15 days before start: deposit non-refundable; balance not charged.
• 14 days or less: deposit non-refundable and up to 50% of the programme fee may be due (depending on committed costs).

Rescheduling

When possible, we prefer rescheduling over cancellation. If we can rebook the slot, we will apply a credit toward a future date.

Third-party services

Accommodation, transfers, and external suppliers have their own refund terms. We will always be transparent before you commit.

Force majeure

If a programme cannot run due to events beyond reasonable control (e.g., severe weather, local restrictions), we will offer rescheduling or a fair refund based on unrecoverable costs.